Privacy Policy

Last updated: 22 October 2026

1. About us

This website, momijicreativestudio.com, is operated by Momiji Creative Studio, an independent studio based in the United Kingdom.

For enquiries about this policy or the handling of personal information, please contact:

momijicreativestudio@gmail.com

2. Information we collect

When you contact us, we may collect information you choose to provide, including:

  • Your name and email address.

  • Your postal address and telephone number, where necessary for an agreed purchase or commission.

  • Information about your enquiry, purchase or requested service.

  • Photographs of ceramic objects submitted for repair assessment.

  • Correspondence and relevant transaction records.

When you visit our website, our hosting provider may also process technical information, such as IP addresses, browser details and website activity, for website operation, security and analytics.

3. How we use your information

We use personal information to:

  • Respond to enquiries and provide information about our work.

  • Assess potential kintsugi commissions and provide quotations.

  • Arrange and fulfil purchases, commissions and other services.

  • Maintain necessary financial and business records.

  • Operate, protect and improve our website.

Our lawful bases under the UK GDPR include:

  • Contract: Where processing is necessary to fulfil an agreement or take steps towards one at your request.

  • Legal obligation: Where information must be retained or processed to comply with applicable law.

  • Legitimate interests: Where necessary for proportionate business administration, correspondence, website security and improvement.

We do not use information submitted through enquiries to send unsolicited marketing newsletters.

4. Sharing information

We do not sell your personal information.

Where necessary, information may be processed or shared with service providers involved in website hosting, email communications, payment arrangements or delivery.

Our website is hosted using Hostinger, and enquiries sent by email are handled through our email provider.

We may also disclose information where required by law.

5. How long we keep information

We retain personal information only for as long as reasonably necessary.

General enquiries that do not result in a purchase or commission will normally be retained for up to 12 months after our last correspondence.

Records relating to completed transactions may be retained for up to six years, or longer where required by law or reasonably necessary to resolve a dispute.

Information that is no longer required will be securely deleted or disposed of.

6. Website analytics and cookies

Our website may use technical information and visitor statistics provided by our hosting platform to understand website usage, maintain security and improve the visitor experience.

Cookies and similar technologies may be used to support website functionality or analytics. Where required by applicable law, visitors will be provided with appropriate information and choices.

7. International data processing

Some service providers may process personal information outside the United Kingdom. Where this involves a restricted international transfer, appropriate safeguards or another lawful transfer mechanism must apply.

You may contact us for further information about relevant service providers and transfer arrangements.

8. Your rights

Under UK data protection law, you may have the right to:

  • Access personal information held about you.

  • Request correction of inaccurate information.

  • Request deletion or restriction of processing in certain circumstances.

  • Object to certain uses of your information.

  • Request transfer of your information where applicable.

To exercise your rights, please contact us using the email address above.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

9. External websites

Our website may contain links to external websites and resources. Their privacy practices are governed by their own policies.

10. Security and updates

We take reasonable steps to protect personal information against unauthorised access, loss or misuse.

We may update this Privacy Policy to reflect changes in our services, practices or legal requirements. The date at the top of this page indicates when it was last revised.